Privacy Policy
Silver Shield respects your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services.
Information We Collect
- Name, email, phone number, address
- Payment information (processed via third-party provider)
- Usage data (via cookies and analytics tools)
How We Use Your Information
- To provide our services and respond to inquiries
- To process payments and deliver support
- To improve our services and user experience
Sharing of Information
We do not sell your personal information. We may share information with trusted third-party service providers only as necessary to provide our services.Your Rights
- Access, correct, or delete your data
- Opt out of marketing communications
Contact
[email protected]Terms of Use and Service
By accessing Silver Shield’s website or subscribing to our services, you agree to the following terms:
Use of Services
Silver Shield provides scam protection, home safety assessments, and related services for older adults and their families.User Responsibilities
- Provide accurate information
- Use services only for lawful purposes
Limitations
- We provide best-effort support but cannot guarantee complete protection from cyber threats, accidents, or intrusions.
- Services are not substitutes for medical or legal advice.
Termination
We reserve the right to suspend or terminate service for violations of these terms.Digital Protection Disclosure
Silver Shield’s digital protection services are designed to help detect, reduce, and prevent online scams and fraud targeting seniors.
Scope of Service
- Assistance identifying suspicious communications
- Guidance for safer online habits
- Support for recovery if fraud occurs
Disclaimer
We cannot guarantee complete prevention of scams or online threats. Users are responsible for following our advice and reporting incidents promptly.Accessibility Statement
Silver Shield is committed to making our website accessible to all users, including individuals with disabilities.
Measures Taken
- Compatibility with screen readers
- Keyboard navigation support
- Color contrast and text sizing considerations
Feedback
If you encounter any accessibility barriers, please contact us at: [email protected]Refund & Cancellation Policy
Silver Shield offers monthly subscription plans. You may cancel at any time. We reserve the right to bill services already provided (such as home safety assessments), or commitments incurred with third-party vendors (such as Aura®), upon cancellation.
Cancellations
- Cancellations apply to future billing periods.
- We do not issue partial month refunds.
Refunds
- If a service was not delivered as promised, contact us within 15 days to request a refund.
Unused Calls
- Unused monthly calls roll over during the annual period. They are not refunded upon cancellation.
Informational Disclaimer
Silver Shield provides general information related to wellness, fall prevention, and security.
This content is for educational purposes only and does not constitute professional medical, legal, or financial advice. Always consult with a qualified provider for specific concerns.
Thank you for choosing Silver Shield. Your safety and peace of mind are our mission.